The host sets the cancellation terms and states them on the listing. Refunds are handled directly between you and the host.
Cancellation rules are part of the house rules. Check them on the listing or with the host before you book and pay.
If you booked on the site, open My bookings and choose “Cancel”. If you arranged it via messenger, message the host right away.
Vsesutki doesn't process payments, so the host issues any refund under the terms you agreed that applied at the time of booking.
Any prepayment made under the agreed terms is returned by the host. Need help finding another place? Contact support.
Vsesutki is an information and listings platform. It does not process payments and is not responsible for refunds between the guest and the host. Cancellation and refund terms are agreed directly with the host.
Before paying, agree the cancellation terms in writing in the chat or a messenger.
The sooner you cancel, the better your chance of a full refund under the host's terms.
Save your correspondence and payment receipts you'll need them if anything is disputed.
Trouble getting a refund?
Report to supportOpen My bookings, select the reservation and choose “Cancel”. The refund depends on the cancellation policy shown on the listing.
Refunds follow the cancellation policy stated on the listing at the time of booking. For specifics, message the host in the booking chat.
If a host cancels, any prepayment made under the agreed terms is returned. Contact support if you need help finding another place.
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